Shipping Policy

All orders placed with HappyStoreShop are processed within 1 to 3 business days from the date of purchase. Business days are Monday through Friday, excluding federal holidays and other recognized public holidays.

Orders placed after 2:00 PM EST may not begin processing until the following business day. During peak shopping seasons, promotional events, or periods of high order volume, processing times may be slightly extended. We will notify you by email if any significant delay is expected with your order.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

We offer several shipping options to accommodate your delivery needs. Estimated delivery times begin from the date your order is shipped, not the date it is placed.

• Standard Shipping (Domestic): 5 to 12 business days. This is our most economical shipping option and is available for all domestic orders within the United States.
• Express Shipping (Domestic): 2 to 5 business days. Expedited delivery is available for customers who need their orders sooner. Express shipping is subject to availability based on your location.
• International Shipping: 10 to 20 business days. Delivery times for international orders vary depending on the destination country, customs processing, and local postal service efficiency.

Please note that these are estimated delivery windows and not guaranteed delivery dates. Factors such as weather conditions, carrier delays, and customs procedures may affect actual delivery times.

HappyStoreShop partners with reputable shipping carriers to ensure your orders are delivered safely and efficiently. Our primary carriers include:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
• DHL

The carrier selected for your shipment is determined based on the delivery destination, package dimensions, weight, and the shipping method chosen at checkout. We reserve the right to select the most appropriate carrier for each order to ensure reliable and timely delivery. Carrier preferences requested by customers cannot be guaranteed but will be accommodated when possible.

Shipping costs are calculated at checkout and are based on the following factors:

• Package weight: Heavier items may incur higher shipping fees.
• Destination: Shipping rates vary depending on the delivery address, particularly for remote areas or international destinations.
• Shipping method: Express and expedited shipping options carry higher costs than standard delivery.

Any applicable shipping charges will be clearly displayed during the checkout process before you finalize your purchase. Promotional free shipping offers, when available, will be applied automatically or through a valid promotional code at checkout. Free shipping promotions apply to standard domestic shipping only unless otherwise stated.

Once your order has been shipped, a tracking number will be emailed to the address associated with your account. You can use this tracking number to monitor the status of your shipment in the following ways:

• Our website: Visit the order tracking page on HappyStoreShop and enter your tracking number to view real-time delivery updates.
• Carrier website: Use the tracking number directly on the shipping carrier's website or mobile application for detailed shipment information.

Please allow 24 to 48 hours after receiving your shipping confirmation email for tracking information to become active and display updated movement details. If your tracking information has not updated after 48 hours, please contact our support team for assistance.

HappyStoreShop offers international shipping to select countries. International orders are subject to the following conditions:

• Customs duties and taxes: All customs duties, import taxes, and brokerage fees are the sole responsibility of the buyer. These charges are determined by the destination country's customs authority and are not included in the product price or shipping cost displayed at checkout.
• Longer transit times: International shipments typically take 10 to 20 business days for delivery, though delays may occur due to customs clearance procedures in the destination country.
• Restricted items: Certain products may be restricted or prohibited for import in specific countries. It is the customer's responsibility to verify that the items ordered are permitted for import into their country.

HappyStoreShop is not responsible for delays caused by customs inspections or for any packages seized or returned by customs authorities. If an international order is returned to us due to customs issues, the customer will be responsible for any additional reshipping costs.

We strive to ensure every order reaches its destination without issue. However, delivery problems can occasionally arise. Below are common delivery scenarios and how we handle them:

• Undeliverable packages: If a package is deemed undeliverable by the carrier due to an inaccessible address, failed delivery attempts, or other logistical reasons, the package will be returned to HappyStoreShop. Once received, we will contact you to arrange reshipment at your expense or issue a refund for the product cost.
• Incorrect addresses: If an incorrect or incomplete shipping address is provided at checkout and the package is returned to us, the customer will be responsible for any additional shipping costs required to reship the order to the correct address.
• Refused delivery: If a package is refused at the point of delivery and returned to HappyStoreShop, the customer will bear the cost of return shipping. A refund for the product amount, minus the original and return shipping charges, may be issued at our discretion.

If your package appears to be lost in transit or arrives damaged, please contact our support team within 7 days of the expected delivery date or the date you received the damaged package.

When reporting a lost or damaged shipment, please provide the following information:

• Your order number
• Tracking number
• A description of the issue
• Photographs of the damaged item and packaging (for damage claims)

Upon receiving your report, we will initiate an investigation with the shipping carrier. Investigations typically take 5 to 10 business days to resolve. Based on the outcome, we will offer a replacement shipment or a full refund for the affected items. HappyStoreShop reserves the right to determine the most appropriate resolution on a case-by-case basis.

It is the customer's responsibility to provide a complete and accurate shipping address at the time of checkout. Please double-check your street address, apartment or suite number, city, state, ZIP or postal code, and country before submitting your order.

If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. Address changes can only be accommodated if the order has not yet been shipped. Once an order has been handed over to the carrier, we are unable to modify the delivery address.

HappyStoreShop is not responsible for orders delivered to incorrect addresses that were provided by the customer. Any costs associated with reshipping to a corrected address will be the customer's responsibility.

If you have any questions about our shipping policy, need assistance with your order, or wish to report a delivery issue, our support team is here to help. You can reach us through the following channels:

• Email: support@happystoreshop.com
• Phone: (844) 308-2059

Our customer support team is available Monday through Friday during regular business hours. We aim to respond to all inquiries within one business day. For urgent shipping matters, we recommend contacting us by phone for the fastest assistance.

Thank you for shopping with HappyStoreShop. We appreciate your business and are committed to delivering your orders promptly and reliably.